Terms & Conditions

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can initiate the return directly on our site by clicking Returns & Exchanges or contact us at help@shoedealsoutlet.com. Please note that returns will need to be sent with the provided return shipping label.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@shoedealsoutlet.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns for worn or used items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards. No exceptions.

Exchanges

To start an exchange, you can initiate the return directly on our site by clicking Returns & Exchanges or contact us at cs@shoedealsoutlet.com. Please note that returns will need to be sent with the provided return shipping label. The exchanged item will be shipped once the exchange has been approved.